Warranty Information
Warranty & Return Policy.
Products sold on our sites carries a minimum of 1 year manufacturer’s warranty.All products, if defective due error of manufacturing will either be repaired or replaced by manufacturer if returned within the period covered by the respective manufacturer’s warranty. All warranty claims must be preceded by a Return Merchandise Authorization (RMA) number request.Depending on manufacturer, where a product is returned and a replacement or repair is effected, the warranty period is still tied to the date of the original invoice.For products like batteries and battery packs and all battery related products, cell capacity depletion over time under regular use is normal, and is not an indication of defect. Please do not send in your battery for replacement. All batteries for Laptops, Netbooks, Power Tools and Camera are sold accompanied with battery maintenance tips. They should be followed to ensure battery longevity.Physical damage, i.e. liquid spillage, excessive force resulting in breakages, Virus infections, CMOS Bios flashing errors , software and application errors, errors incurred due to improper installations or misuse should be referred to your technical support personnel. Where these products are sent to us, repair or replacement will carry applicable fees. Please see our repair fee schedule here. Fire and flood should be referred to your property insurance company. .We asked that all request for warranty returns be accompanied by photocopies of original proof of purchase. We regret that we cannot treat returns that do not come with proof of purchase. Buyer must pay for the return of defective product to the manufacturer/Vendor. Request may be made for a refund of the shipping fee and the refund can only be made at the manufacturer/Vendor discretion.For all items that you wish to return due to wrong ordering, we will only accept these returns under the following conditions.Hardware products.Product must be in original packages and must not have been opened. ‘we do not restock open boxes’ Please read manufacturer specs about the product of your interest very carefully before making your purchases. You can also avail of several product review sites to ensure that you buy the right products for your need.
Returns must be accompanied with photocopies of original proof of purchase.
Returns must be made within 14 days of the invoice date.
All returns due to errors of ordering will carry a 20% restocking fee. Our acceptance of returns due to wrong ordering is not an obligation. We may only exchange, or issue credit at our discretion.
Software products
Categorically, we do not accept returns for software products. All return request for software products must be directed to the vendor of the respective product.
Important. Please ensure that you insure your return shipment against loss or damages, Moreover, only use a shipper that will provide you with tracking and proof of delivery.
RMA Request : Link.
Clearance & Promotional Items
Clearance, open boxes and promotional items are sold at much reduced prices. We do not accept returns for these product. Buy at your own discretions.
Non-Acceptance Policy
Order acceptance and the completion of the contract between you and us will take place on the dispatch to you of the Products ordered, unless we have notified you that we do not accept your order, or you have cancelled it in accordance with the instructions in How to Cancel and Order.
Non-acceptance of an order may be a result of one of the following:
- The product you ordered being unavailable from stock.
- Our inability to obtain authorization for your payment.
- The identification of a pricing or product description error.
- Your failure to meet the eligibility to order criteria set out in the main Terms and Conditions
Vendor warranty details
"We prefer that our customers get in touch directly with our vendors for all RMA issues. This is advantageous for the customer. It ensures a quicker turnaround time for the replacement of the part or products concerned. We do not keep physical stock of these products. When your returns come to us, we still need to send it to the vendor, the vendor examines and where it judges that a case merits repair or replacement, the vendor will ship the repaired or replacement product or part to us to be forwarded to you. When you deal direct with the vendor, you eliminate the delay that our intervention brings into the whole process.
ABIT 2 Years warranty on all motherboards and one year is held with Technicalsupport.ie and the second year is held with Universal ABIT DIRECT, please contact Universal ABIT on the below details. Swee-Chong Lee - s.c.lee@u-abit.eu RMA Europe service center Universal ABIT NL B.V. , Jan van Riebeeckweg 15, 5928 LG Venlo, The Netherlands TEL : +31 - 77 320 4428
AEG 2 years RTB direct with AEG
AMD Standard warranty is 1 year RTB. All CPU's that technicalsupport.ie supplies come with a tracking label to validate the warranty. If no label is present the CPU will be returned. Click here to fill in an online RMA form.
AMW Warranty period – all 3 years on site for monitors End user must contact AMW by phone – + 44 871 231 3043 UK on site swap – 30 day DOA period (swap for new) and thereafter up to three years swap for same age or newer (for overseas (UK /Isle of Man etc.) it is RTB) Please ensure you report in with correct documentation by 1pm to give best chance of a next working day swap. For technical support please call +44 871 231 3043 AMW will not give cash refund under any circumstance.
Antec3 year warranty 2 with the following exceptions: TruePower New, Trio, NEO, Quattro, CP-850 & Signature all have 5 years. Basiq has 2 years. Return to technicalsupport.ie.
AOCUK Service Hotline - 0808 234 3510
APC Warranty is held with APC direct, contact them on 0800 2799254 from day of purchase
Asrock technicalsupport.ie offers a 2 year warranty on all ASROCK motherboards, please send the faulty goods back to technicalsupport.ie and we will repair the faulty goods within 7 to 10 working days, for products that are not repairable or EOL (Where the supplier has no replacement) we will replace with the current available model. NVIDIA ION NETBOOKS have a one year warranty and please send direct to technicalsupport.ie
BelkinReturns Process for Distribution on Belkin Product:
At present Belkin requests all requests come direct to Belkin for replacement units/item for Dead on Arrival, Defective in Warranty Period, damaged in box, missing key item, etc. This process will cover the majority of returns but increasingly we are seeing a high number of requests for a credit and at present Belkin need to give direction to the Commercial Channel.
Therefore below here are the scenarios where the above policy will need to be changed :-
DOA/damaged item in box/CS other/ Replacement – Reseller has issued a replacement unit rather than referring the end user to Belkin direct. This has been done solely for Customer Service of the end user; Belkin needs to be able to take these items back via distribution and credit but first checking the item was not dealt with directly.DOA / no replacement – customer require to return the item for credit but requires no replacement. Again Belkin need to bring the item back via distribution/reseller to credit the end user.Not fit for use – same as DOA no replacement, Belkin again needs to take back the item via distribution to allow the credit of the end user.The above scenarios should cover 99.9% of all required credits and automate the process with distribution partners so they can speed up the credit to the resellers and alternatively the enduser.
BenQDOA Management (Dead on Arrival) First contact in case of DOA: BenQ. Period of DOA: 15 working days from end user purchase.
Procedure of DOA: Customer to call BenQ on +44 207 2160039 to log DOA. CHECK STATUS OF RMA - 0871 8553167.
Warranty Management
First contact in case of Warranty Claim: BenQ.
Period of Warranty: LCD's 3 year on site exchange.
Procedure of Warranty: Customer to call BenQ on +44 207 216 0039 to log RMA. TO CHECK STATUS OF RMA - 0871 8553167.
bigredbox12 mths Advanced Replacement comes with the box - Customer calls Big Red Direct on +44 1279 636290. Extensions to warranty are purchasable through technicalsupport.ie
BillionFor DOA or product is faulty within 30 days, brand new replacement or credit.
Once passes 30 days from end user's date of purchase.
For End-Users... contact Eec and follow our standard RMA procedure.
For resellers... either return back to Etec directly or return through technicalsupport.ie, we will process within 5 working days and return to technicalsupport.ie.
Buffalo1st year purchase return to technicalsupport.ie. 2nd year return to Buffalo.
support line:
UK - 0845 3511005
9:00am - 7:00pm Monday - Friday (GMT)
9:00 am - 5:00pm Saturday (GMT)
http://www.buffalo-technology.com/knowledgebase/users/kb.php - online help http://www.buffalo-technology.com/support/contact/ - online contact form
BullguardBullguard Software Is sold on a non returnable basis, any problems will be dealt with by Bullguard directly. Please contact them on support@bullguard.com, you will be contacted within 1 hour after submitting your email.
Cables To GoOn all passive equipment - Lifetime warranty. Contact Cables To GO on 0800 328 2916 or go to www.cablestogo.co.uk and click customer service.
Active equipment ranges1 year warranty, Contact Cables To Go on 0800 328 2916 or go to www.cablestogo.co.uk and click customer service.
Product replaced with New Equipment.
Cherry Electrical ProductsCherry’s products have either a 2yr, 3yr or 5yr warranty period. The warranty details are included in the product packaging. Any Cherry product being returned under RMA is to be returned by the end user to the point of purchase, this will then be processed in due course by technicalsupport.ie through our resellers.
If specific warranty details are required before purchase, please ask your account manager.
CISCOStandard warranty is 90 days, different products may have longer but this will be stated on our sales order.
Warranty Repairs: Faulty products will be repaired or replaced in line with the manufacturers valid warranty. Returns number is only valid for 10 days from date of issue.
Non-warranty repairs: The customer must initially apply for a repair price quotation from their account manager. A Purchase Order must then be raised and returned along with a completed copy of the form for the repair to commence. Time scales quoted will be met wherever possible, but cannot be guaranteed.
Carriage costs and liability The customer will be responsible for any carriage cost incurred in returning the faulty goods. The customer will also be responsible for any shortages or damages to the goods when in transit.
Extra charges
Cisco reserves the right to raise a "no fault found charge" of up to £100 + VAT where applicable, to cover time and carriage costs incurred. Cisco reserves the right to charge a "restocking fee" of up to 25% of the invoice value for goods returned for credit which are not faulty.
CorsairCorsair's DRAM memory modules all carry a lifetime warranty. Return to technicalsupport.ie, customers will only receive replacements not credit.
D-linkHome Product Support (Wireless/Broadband) - +44 871 873 3000
Business Class Products (Mgt Switches, Smart Switches, Firewalls) +44 871 873 0909
For Resellers +44 871 873 0909
For RMA Enquiries +44 871 873 3000 option 3
Click here to download the full D-link warranty in PDF format.
Business Class products are to come directly to DLink as we offer a next day swap out policy. Any products on the warranty tab
That offer a next day business day service will NOT be accepted via distribution as an RMA unless we pre-authorise it. Contact +44 871 873 0909 to speak to UK based technical helpdesk
Energy Sistem3 year warranty on all products
Phone direct on +34 965 831 058
For technical support please email akram@energysistem.com or Ricardo.martinez@energysistem.com
Soyntec/Energy Systems will not give a cash refund under any circumstance.
EnlightWarranty is 12 months, goods are sent back to technicalsupport.ie only if it's power supplies. The whole case is not needed, just the power supply.
Epsonfor each PR-EPSON code that the warranty is direct with Epson. Phone direct on +44 870 163 7766
FoxconnWarranty for motherboards is 1 year RTB followed by a further 2 years direct with manufacturer.
Please click here to complete an RMA form. Please ensure when sending motherboard's back you only send the board back and not any extra components. technicalsupport.ie aim to send all replacement products out within 10 days of receipt of your RMA.
Freecom12 months with technicalsupport.ie, 90 days DOA direct with manufacturer.
Gainwardtechnicalsupport.ie offers a 3 year RTB warranty on both GAINWARD ATI and NVIDIA products. Replacements will be issued within 7 working days of receiving the products back. If a replacement is no longer available then a credit will be offered at current market pricing. Please return all faulty cards back to technicalsupport.ie. 3 years warranty - return to base.
GigabyteGigabyte warranty is 3 years and 1 year RTB followed by 2 year return to Gigabyte. Please note Gigabyte have a UK RMA department and now offer a speed service, enabling the customers to return directly for up to 3 years from purchasing. Being by far the largest UK distributor for Gigabyte products, we demand the best possible service from Gigabyte to our customers. If you would like to use the direct RMA service please email returns@gbt-tech.co.uk or call +44 1908 322878. If returning directly to technicalsupport.ie please ensure when sending motherboard's back you only send the board back and not any extra components.
HannsgWarranty is held direct with Hannsg. Please call Repair Tech on +44 871 855 2425 / +44 871 855 2424 or email www.hannsg@Technicalsupport.ie.co.uk.
HannsG monitor – 3 year onsite swap in 24/48 hours.
Hannspree TV – 2 year pick up, repair and return in 1 to 2 weeks.
Hawking Technology2 years RTB. Return to technicalsupport.ie Technologies for New Replacement
Hitachi12 mths RTB. Return to technicalsupport.ie Technologies for Replacement.
HPWarranty is held direct with HP, please contact them on +44 870 842 2339.
IntelWarranty for Retail CPU's is 3 year RTB for replacements. Warranty for OEM products is 1 year RTB for replacements. We must validate that it is a retail CPU before accepting the return. Go to http://processorfinder.intel.com/scripts/default.asp and type in the 5 digit number that can either be found on the CPU or it will be the last 5 digits of the Intel product code. Click here to fill in an online RMA form.
IvigilWarranty period is 2 years RTB (return to base).
Kaspersky LabKaspersky Software is sold on a non returnable basis, any problems will be dealt with by Kaspersky directly. Please contact them on +44 0871 789 1635 or support@kasperskylab.co.uk
Kensington FMMP3 - Transmitter
Warranty is direct with Kensington.
Product needs to be registered at www.support.kensington.com
KingstonKingston Memory is sold with a lifetime memory. Click here to fill in an online RMA form.
LG ElectronicsWarranty is held directly with LG. CRT customers must contact 01234 344206; LCD customers must contact 0870 0131035.
Logitech3 years RTB return to base. Credit or Replacement.
Maxtor1 year return to base
MicrosoftMicrosoft OEM Hardware -1 Year Return to Base for Replacement. Please click here to fill in an online RMA form.
Microsoft OEM Software - You will need to register as an OEM builder via: http://oem.microsoft.com
For Media replacement - http://oem.microsoft.com/script/mr/MediaReplacement.aspx
COA (Windows Product key) - http://oem.microsoft.com/script/mr/COAReplacement.aspx
No stock is returnable to technicalsupport.ie unless it is unopened as reported within 3 days of shipping
Microsoft Open Licenses Are returnable for credit up to 10 days after they are issued.
Microsoft Retail Software Product is sold on a non returnable basis
Net-LynxPhone Support:
Open hours : Monday - Friday : 8.00 AM - 5.00 PM
UK Phone N#: +44 2072940140
Each call require a "S.A.C" (Service Access Code). A free Service Access Code is included with all Studio products. This Service Access Code is printed on the Studio serial number label . Important: this Service Access Code is only valid for one call.
NetgearWarranty terms are 90 days with technicalsupport.ie, over 90 days is direct with Netgear (+44 844 875 4000).
Product Category Warranty TermsProsafe Switches Lifetime (External PSU’s are covered for 2 years, internal PSU’s are covered for lifetime)Prosafe Modules 5 yearsProsafe Firewalls and Wireless Lifetime (External PSU’s are covered for 3 years, internal PSU’s are covered for lifetime)Prosafe Antennas and Print Servers 2 YearsReadyNas 5 yearsHome Broadband modems and routers 2 yearsHome Wireless Access Points, Print Servers, Power line and storage Central 2 yearsDigital Media Players and Skype Phones 1 yearNetwork Cards and Adapters 2 yearsHome Desktop Switches 3 yearsPNYDownload all the information needed to return a PNY product:
PNY GeForce
3 years warranty on all GeForce cards. 1 year with technicalsupport.ie and two year direct with PNY.
Replacements will be issued within 10 working days and if no replacements are available a credit at market pricing will be offered.
Please return full packaging and components with all cards.
Point of ViewPoint of View
Warranty 12 monthsALL Point Of View Graphics Cards are 3 YEAR warrantyBack to technicalsupport.ieCustomer will receive replacement products.Samsung1 year return to base.
SeagateHard Drives have a 1 year warranty
SerifSerif Software Is sold on a non returnable basis, any problems will be dealt with by Serif directly. Please contact then on (+44 115) 914-2000.
SymantecSymantec Software Is sold on a non returnable basis, any problems will be dealt with by Symantec directly. Go to http://www.symantec.com/norton/support/selectproduct_ts.jsp for further information.
TARGUSLIFETIME WARRANTY ON NOTEBOOK CARRYING CASES:
Targus warrants to the original purchaser that its cases are free from defect in materials and workmanship. If the product is defective in materials or workmanship, Targus repair or replace it without charge. This warranty does not cover accidtechnicalsupport.iel damage, misuse, improper care or alteration and excludes claims for incidtechnicalsupport.iel or consequential loss. This warranty does not affect your statutory rights.
If you need to have your case repaired or replaced, or if you simply need a new strap, handle or divider, please call the customer service department at +44 (0) 207 744 0330.
WARRANTY ON ALL ACCESSORIES:
Targus warrants their accessories, unless otherwise stated, to be free from defects in materials and workmanship for two years. If your Targus accessory is found to be defective within that time, Targus will repair or replace your accessory.
ON ALL OF THE ACCESSORIES THE FOLLOWING DISCLAIMER APPLIES:
This warranty does not cover damage from everyday wear and tear or from transportation by a common carrier. Under no conditions is Targus liable for any of the following: loss or damage to a computer; loss of or damage to programs, records or data; and consequential or incidtechnicalsupport.iel damages, even if Targus is informed of their possibility. This warranty does not affect your statutory rights.
If you have a technical question on an owned Targus accessory, please call +44 (0) 207 744 0330. If you are certain your product is defective, please call the customer service department of the nearest Targus office.
There are no other expressed warranties beyond the terms of this limited warranty. In no event shall Targus be liable for incidtechnicalsupport.iel or consequential damages.
Please Note:
Features and specifications of all Targus products are subject to change without notification.
TOSHIBAWarranty for hard drives is 1-years RTB. Notebooks support line: +44 810 60110309.
TransitionLifetime warranty direct with Transition. Please call +49-(0) 611-974 84 60.
TRUSTWarranty is 1 year RTB for replacements. Please click here to fill in an online RMA form.
Usrobotics30 day DOA where product is returned to technicalsupport.ie for Replacement. After this 2 years direct with USR for replacement call +44 8708 44 45 46
VTXWarranty is one year return to base
Cards will be repaired within 10 to 14 working days.
Western Digital1 year returns warranty