Welcome to TechnicalSupport.ie. These Terms and Conditions ("Terms", "Agreement") govern your access to and use of the services, infrastructure, servers, and web architectures provided by TechnicalSupport.ie ("we", "us", "our", or "the Company").

PLEASE READ THESE TERMS CAREFULLY. By accessing our website, provisioning servers, requesting a technical audit, or engaging our engineering team, you ("the Client", "User") explicitly and irrevocably agree to be bound by these Terms. If you do not agree with any part of these Terms, you must immediately cease all use of our services.

1. Definitions and Scope of Services

1.1 Services: TechnicalSupport.ie provides enterprise Linux systems engineering, bare-metal dedicated servers, Virtual Private Servers (VPS), web architecture, root cause analysis (RCA), disaster recovery planning, and vulnerability management services (VMS).

1.2 The Client: Any individual, corporation, state body, or entity that engages TechnicalSupport.ie for the provision of Services.

2. Client Responsibilities & Acceptable Use

2.1 Lawful Use: The Client agrees to use our infrastructure and services for lawful purposes only. The transmission, storage, or presentation of any information, data, or material in violation of any Irish, UK, EU, or International law is strictly prohibited.

2.2 Prohibited Activities: Clients shall not utilize our networks or servers for:

• Hosting or distributing malware, botnets, or participating in DDoS attacks.
• Unsolicited bulk email (SPAM) or unauthorized mass marketing.
• Cryptocurrency mining on shared or VPS instances (permitted on dedicated bare-metal only with prior written consent).
• Hosting material that infringes upon the intellectual property rights of third parties.

2.3 Access Security: The Client is solely responsible for maintaining the confidentiality of their SSH keys, root passwords, and control panel credentials. TechnicalSupport.ie is not responsible for unauthorized access resulting from the Client's failure to secure their authentication vectors.

5. Indemnification

The Client agrees to indemnify, defend, and hold harmless TechnicalSupport.ie, its officers, directors, employees, and agents from and against any and all claims, liabilities, damages, losses, costs, expenses, or fees (including reasonable attorneys' fees) that such parties may incur as a result of or arising from:

• Your violation of any of these Terms.
• Any content, data, or material hosted on your server or uploaded to our infrastructure.
• Any breach of security or data loss affecting your clients, end-users, or third parties resulting from your use of our Services.
• Your violation of any applicable law or the rights of any third party.

6. Service Level Agreements (SLA) & Credits

6.1 Uptime Guarantee: TechnicalSupport.ie offers a 99.99% network and power uptime target for Tier-IV hosted infrastructure (Bare-Metal and VPS).

6.2 SLA Credits: If we fail to meet the guaranteed uptime, the Client's sole and exclusive remedy is to request an SLA credit. Credits are issued as a percentage of the monthly recurring fee for the affected service and cannot exceed 100% of the monthly fee.

6.3 SLA Exclusions: Uptime guarantees do not apply to downtime caused by scheduled maintenance, client-induced misconfigurations, hardware failure recovery times, DDoS attacks, or Force Majeure events.

7. Engineering Interventions & Root Cause Analysis

7.1 Emergency Interventions: When a Client engages TechnicalSupport.ie for emergency incident response or Root Cause Analysis (RCA) on unmanaged or third-party infrastructure, the Client acknowledges that the system is already in a compromised or unstable state.

7.2 Risk of Intervention: The Client accepts that debugging commands and live kernel patching carry inherent risks. TechnicalSupport.ie will not be held liable for secondary crashes, complete data loss, or prolonged downtime resulting directly or indirectly from our diagnostic procedures or interventions.

8. Billing, Payments, and Suspension

8.1 Invoicing: Services are billed on a recurring basis as agreed during checkout.

8.2 Non-Payment & Data Destruction: Failure to remit payment within 5 days of the due date will result in automated service suspension. TechnicalSupport.ie reserves the right to permanently terminate and irreversibly wipe all data from servers that remain unpaid 14 days past the due date. We hold absolute zero liability for any data lost due to termination for non-payment.

9. Force Majeure

TechnicalSupport.ie shall not be liable for any failure or delay in performing its obligations under these Terms where such failure or delay results from any cause beyond our reasonable control, including but not limited to: severe weather, acts of God, power grid failures, upstream network or carrier failures, cyber warfare, acts of terrorism, or government mandates.

10. Governing Law & Jurisdiction

These Terms shall be governed and construed in accordance with the laws of the Republic of Ireland. Any disputes arising from or in connection with these Terms, or the provision of Services by TechnicalSupport.ie, shall be subject to the exclusive jurisdiction of the courts of Dublin, Ireland. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect.