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Systems Engineering

Enterprise Server Monitoring & NOC Repair Services | TechnicalSupport.ie
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Proactive
Server Monitoring

We go far beyond "is it online?". We track load averages, I/O wait times, and inode exhaustion to intercept the OOM Killer and fix catastrophic failures before they impact your users.

monitor_heart Prod-Cluster-01
HEALTHY

CPU Active (All Cores)

24.5%

RAM Allocated

18.2GB

Network Throughput (eth0)

Our Observability Stack

Prometheus Grafana Zabbix Datadog New Relic sysstat

Beyond Uptime Pings

Traditional hosts only know your server is down after it crashes. We monitor the low-level precursors to failure, enabling us to act before your application goes offline.

memory

OOM Killer Prevention

We strictly monitor memory saturation and swap usage. Our telemetry alerts our engineers to excessive RAM consumption, allowing us to restart runaway services before the Linux Out-Of-Memory Killer terminates your database.

storage

Inode & I/O Wait Tracking

Disk space isn't the only limit. We track inode exhaustion (too many small files) and high I/O wait times, which are the primary invisible culprits behind sudden e-commerce slowdowns.

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Application-Level Metrics

We hook directly into your stack. We monitor Nginx active connections, PHP-FPM worker exhaustion, and MySQL slow query logs to identify bottlenecks in your code, not just your hardware.

security

Security & Auth Logging

Continuous parsing of auth.log and fail2ban jails. We receive instant escalation alerts if a coordinated SSH brute force or unexpected root escalation occurs on your node.

api

Synthetic User Transactions

For e-commerce, we program bots to simulate a user adding a product to the cart and checking out every 5 minutes. If the transaction fails, the NOC is alerted instantly.

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Active NOC Intervention

Alerts are useless without action. Our highest tier routes critical triggers directly to the pager of an RHCE engineer in Ireland, who will log into your server to mitigate the fault 24/7.

tune Monitoring Capabilities

Service Tiers

From automated alerts to full human NOC intervention and rapid system repair.

Essential Telemetry

Standard hardware monitoring. Perfect for non-critical development and staging environments.

€45/node/mo
  • check 1-Minute Ping & Uptime Tracking
  • check Basic CPU & RAM Usage (SNMP)
  • check Disk Space Alerts (80% / 90%)
  • check Email Alert Delivery
  • close No Human Intervention
Enterprise Standard

Deep Tracing

Application-level monitoring to catch database and web server bottlenecks before crashes occur.

€120/node/mo
  • check Includes Essential Telemetry
  • check Zabbix/Prometheus Agent Install
  • check MySQL & PHP-FPM Metrics
  • check I/O Wait & Inode Exhaustion Alerts
  • check Slack / Webhook Alert Delivery

24/7 Active NOC

Alerts are routed to our on-call engineers who will log in and execute rapid repairs at 3 AM.

Custom SLA
  • check Includes Deep Tracing
  • check PagerDuty Routing to Engineers
  • check Guaranteed 15-Min Response Time
  • check Automated Service Restarts
  • check Post-Incident Root Cause Analysis
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